Complaints procedure for centres or private candidates after appeals to the EAB
The EAB is the final stage of the enquiry and appeals process. There is no further appeals body to which you can refer the EAB's decision on your case.However, if you have a complaint about the way in which the EAB has dealt with your case you should write to the Chairman. While a complaint that the EAB's decision is not the one you wanted or has not resulted in any change of grade is not admissible, the Chairman will consider complaints about maladministration or unreasonable behaviour by the EAB. These could include the following:
- avoidable delay
- faulty procedures or failing to follow correct procedures
- unfairness, bias or prejudice
- giving advice which is misleading or inadequate
- refusing to answer reasonable questions
- discourtesy, and failure to apologise properly for errors or mistakes in handling your case.
You will receive an acknowledgement of the receipt of your letter within three working days of its arrival at the EAB's office. The Chairman will investigate and respond to your complaint within a further ten working days.